Shipping policy

Shipping Policy

Thank you for shopping with Lacrosse Mom. Our products are made to order and fulfilled by our third-party production and shipping partner, Printful.

Order Processing & Fulfillment

Most items are made after your order is placed. Because our products are produced on demand, please allow time for your order to be printed, packed, and prepared for shipment before it is handed off to the shipping carrier.

Most orders are fulfilled within 2–5 business days. During busy seasons, holidays, high-volume periods, or unexpected production delays, fulfillment may take longer.

Shipping Times

Shipping time begins after your order has been fulfilled and handed off to the shipping carrier. Delivery times vary depending on your location, the shipping method selected at checkout, carrier volume, and other factors outside of our control.

Estimated delivery time is calculated as:

Fulfillment time + Shipping time = Estimated delivery time

You will receive tracking information when your order ships, if tracking is available for your selected shipping method.

Shipping Rates

Shipping rates are calculated at checkout based on the items in your order, your shipping address, and the shipping method available for your location.

Multiple Shipments

Because our products may be fulfilled from different locations or production facilities, items in the same order may occasionally ship separately. If this happens, you may receive more than one tracking number.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order. Lacrosse Mom is not responsible for orders shipped to an incorrect or incomplete address provided at checkout.

If you notice an address mistake after placing your order, please contact us as soon as possible at stacyharfert@me.com. We will do our best to help, but we cannot guarantee that changes can be made once an order has entered production or shipped.

Lost, Delayed, or Returned Packages

Once an order has been shipped, delivery is handled by the shipping carrier. Carrier delays can happen due to weather, holidays, incorrect addresses, high package volume, or other circumstances outside of our control.

If your tracking shows that your package was delivered but you did not receive it, please first check with your local carrier, neighbors, household members, or building/mailroom. If you still need help, contact us at stacyharfert@me.com.

If a package is returned to sender due to an incorrect address, failed delivery attempt, or unclaimed package, additional shipping charges may apply to reship the order.

International Shipping

At this time, shipping availability may vary by destination. International orders, when available, may be subject to customs fees, import duties, taxes, or other charges set by the destination country. These charges are the customer’s responsibility and are not included in our product or shipping prices.

Questions

If you have questions about your order or shipping, please contact us at stacyharfert@me.com.